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Draft. This is a pre-launch draft. Update with legal counsel before production launch.

Terms of Service

Last updated: 2026-04-14

The agreement

By creating an EmailMate account or using our API/MCP, you agree to these terms. If you use EmailMate on behalf of an organization, you represent that you’re authorized to bind that organization.

Acceptable use

You may not use EmailMate to send, store, or process content that:

  • Violates law (fraud, illegal goods, CSAM, anything the US or EU prohibits).
  • Infringes intellectual property or publicity rights.
  • Contains malware, phishing, credential harvesting, or deceptive content.
  • Harasses, threatens, or defames individuals.
  • Promotes weapons, regulated pharmaceuticals, or get-rich-quick schemes.

You’re responsible for your content and your recipients’ consent.

Anti-spam policy

No purchased or scraped lists

All recipients must have given you explicit, verifiable consent. Purchased lists, scraped addresses, and “append” services are prohibited and grounds for immediate suspension.

Bounce and complaint thresholds

  • Hard bounce rate > 5% — sending pause and review.
  • Complaint rate > 0.3% — sending pause and review.
  • Complaint rate > 0.5% — account suspension.

These thresholds match AWS SES policy. Exceeding them puts the whole platform at risk, so we enforce them aggressively.

Unsubscribe

Every marketing email must include a working unsubscribe link and List-Unsubscribe headers (RFC 8058). EmailMate adds these automatically for broadcasts; for transactional sends you’re responsible for compliance where applicable.

Payment terms

  • Paid plans bill monthly in advance. Usage overages bill at end of period.
  • All fees are non-refundable except where required by law.
  • Failed payment > 14 days may result in service suspension.
  • Prices may change on 30 days’ notice.

Suspension & termination

We may suspend or terminate accounts that violate these terms, breach our anti-spam policy, pose a deliverability risk to other customers, or fail to pay. We’ll give notice where practical. You may close your account at any time from the dashboard.

Liability limits

The service is provided “as is”. To the maximum extent permitted by law, our aggregate liability for any claim is limited to the fees you paid in the 12 months preceding the claim. We are not liable for indirect, consequential, or lost-profit damages.

Governing law

These terms are governed by the laws of [Jurisdiction — to be set by counsel]. Disputes resolve in the courts of [Jurisdiction].